Frequently Asked Questions

Everything you need to know about your trail running gear and orders.

How long will it take for my order to ship?

We typically process and ship orders within 1-2 business days. Once shipped, standard domestic delivery usually takes 3-5 business days.

What is your return policy for running apparel?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that final sale items are not eligible for return.

Do you ship internationally for global trail runners?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

How should I care for my technical running hats?

To maintain the shape and technical integrity of your hats, we recommend hand washing in cold water with mild detergent and air drying in the shade.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package once it has been sent?

Absolutely. As soon as your order leaves our warehouse, you will receive an email notification containing your tracking number and a link to monitor its progress.